Privacy policy

Last updated: 20/02/2026

Dermion (“we”, “us”, “our”) is committed to protecting your privacy and managing personal information in a transparent and responsible manner. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, you consent to the practices described in this policy.

1. Personal Information We Collect

We may collect personal information including:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase history
• Payment information (processed securely by third-party providers)
• IP address, browser type, device and usage data
• Communications with us (emails, messages, enquiries)
• Reviews, testimonials, images or other content submitted for promotions (including the $20 Welcome Voucher)

We do not store full credit card or payment details.

2. How We Collect Personal Information

We collect personal information when you:

• Place an order or create an account
• Subscribe to email or SMS marketing
• Contact us for support or enquiries
• Participate in promotions, competitions, or voucher offers
• Submit reviews, feedback, images, or testimonials
• Browse our website (via cookies and analytics tools)

3. Why We Collect Personal Information

We collect and use your personal information to:

• Process and fulfil orders
• Arrange shipping and delivery
• Provide customer support
• Communicate order updates and service-related information
• Administer promotions, vouchers, and special offers (including the $20 Welcome Voucher)
• Improve our website, products, and customer experience
• Send marketing communications (where consent has been given)
• Detect fraud or unauthorised activity
• Meet legal, regulatory, and compliance obligations

4. Disclosure of Personal Information

We may disclose personal information to trusted third parties, including:

• Payment processors (e.g. Shopify Payments, PayPal, Stripe)
• Shipping, logistics, and fulfilment partners
• Overseas warehouses and suppliers for order dispatch
• IT, analytics, marketing, and customer support providers
• Professional advisers (legal, accounting, compliance)
• Government or regulatory authorities where required by law

We do not sell, rent, or trade personal information.

5. Overseas Disclosure of Personal Information

As Dermion ships internationally and uses overseas suppliers and fulfilment centres, personal information may be disclosed to recipients located outside Australia.

We take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with Australian privacy standards.

6. Marketing Communications & Promotional Content

If you opt in to receive marketing communications, we may send you emails or messages about products, offers, and updates. You may unsubscribe at any time using the link provided or by contacting us.

Where you submit images, reviews, testimonials, or other content as part of a promotion (including the $20 Welcome Voucher), you consent to Dermion using that content for marketing and promotional purposes across our website, social media, and digital channels. Submission does not guarantee use.

7. Cookies & Analytics

We use cookies and similar technologies to:

• Enable website functionality
• Analyse website traffic and performance
• Improve user experience

You can manage or disable cookies through your browser settings. Disabling cookies may affect site functionality.

8. Data Security

We take reasonable technical and organisational measures to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Access, Correction & Deletion

You may request access to, correction of, or deletion of your personal information where permitted by law. Requests can be made by contacting us using the details below.

10. Privacy Complaints

If you believe your privacy rights have been breached, please contact us and we will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our website constitutes acceptance of the updated policy.

13. Contact Us

Email: support@dermion.beauty
Website: https://dermion.beauty
Business Name: Dermion
ABN: 81 544 939 920