All returns must be initiated by contacting us at support@dermion.beauty

All returns must be processed within 14 days of your order being delivered. Once this time frame has passed, our return policy will not apply.

Order Cancellations

Order cancellations must be processed by 4 p.m. the same business day as your purchase. For purchases made after 4 p.m., you must contact us by 4 p.m. the next business day. If your order is in transit and you want to cancel, please use the ‘Redirect It’ function via Australia Post with the return address we provided in your email.

Lost or Damaged Products

Your order will be packaged appropriately and checked before dispatch to ensure you receive your item in excellent condition. Due to the delivery process, items may rarely arrive damaged or deformed. In this event, please contact us support@dermion.beauty will reimburse the customer for a refund or replacement item. Orders that arrive with slight damage or scratches to the product packaging will not be eligible for compensation if the product has not been affected.

Return Shipping Costs

If we accept your return, you may arrange the shipping yourself. We will cover any return shipping costs for any Items that are damaged/faulty if we request it to be returned. 

Condition of Returned Products

If we agree to accept your return, all items must be returned in original, unopened packaging and in a resalable condition. Please ensure that products are securely packed to prevent any damage during transit.

Once we receive the return, we will inspect it to assess its condition. If the item(s) are acceptable, a refund will be processed within one business day.

Please refer to the remainder of our return policy regarding other returns or email us support@dermion.beauty for further assistance. 

IMPORTANT:

We are not responsible if a package cannot be delivered due to missing, incomplete or incorrect destination information. We do not provide refunds for packages Returned to Sender for any reason. 

Please enter correct shipping information at checkout. If shipping information is not entered correctly before your item ships, we are not responsible for the lost or misdelivered package. 

If you realise you have made an error in your shipping information, please email us as soon as possible at support@dermion.beauty If the package has already been shipped, a reshipment fee will be applicable in order to reship the package to the amended address.

We believe fully in the effectiveness of our products and devices. Our guarantee is a reflection of our confidence in your potential results. The intention of our policy is to ensure your satisfaction and progress. Your improvement is our number one priority.

If you're not completely satisfied with your Dermion purchase, you can return it within 365 days of the package delivery date for a refund. Here’s how it works:

Documentation: To qualify for a refund, we require simple documentation to confirm proper and consistent use of the device. This also helps us identify anything that may be affecting your results so we can guide you effectively.

Here’s what you need to submit:

One (1) usage video

A short 5-minute video demonstrating how you use the device each session.

We review this to make sure the technique, gel application, and placement are correct, so we can help you get the best results before moving to refund approval.

 

Seven (7) consecutive daily photos

A total of 7 photos, taken on 7 consecutive days, each with a timestamp (date & time).

These photos allow us to check progress and confirm consistent daily use. All documentation must be sent within the 365-day return period.

• Request a Return: Email us at support@dermion.beauty to get started. This is required.

Consistent Effort: The videos must demonstrate consistent use of the product as instructed, including the use of any oil-free gel/serums as required. Your commitment to the proper instructed use of the product is a critical part of this guarantee.

No Visible Improvement: If, after 30 consecutive days, there is no visible improvement in the appearance of your dark circles or eyebags as per the submitted videos, you qualify for a full refund upon the return of the product.

Returning Your Order: Upon approval of the return request, you are responsible for creating your own return label, and for all return shipping fees. All original items included with your purchase must be returned.

Return Tracking: Please provide a valid tracking number via email once the return package has been shipped

Refund Processing: Once we receive and inspect the return, we’ll issue an approved refund to your original method of payment.

Note: The entire video documentation process and the shipping of the return package must be completed within the 365-day window from the date the package was delivered. The package does not need to be received by our team within that timeframe, but it must be shipped prior to the deadline date in order to qualify for a refund.

To maintain the integrity of our refund policy, we require certain conditions to be met before issuing a refund. Unfortunately, some individuals may attempt to misuse our policy by claiming that the device is ineffective. However, the effectiveness of our products is dependent on consistent and proper use. As a result, we have established these requirements to ensure fairness and prevent policy abuse. We appreciate your understanding.

Feel free to reach out with any questions about your return at support@dermion.beauty

Sale Items

Items discounted in the ‘Sale’ section are not eligible for returns/refunds unless deemed faulty or damaged. 

Refunds

Refunds are strictly processed to the original method of payment. Please allow up to 3 business days for the refund to process. If there is any issue with your refund, please message us support@dermion.beauty so we can investigate it. 

Australian Consumer Law

Australian Consumer Law will protect all customers, and you will be eligible for a return/refund/exchange if your product is affected by one of the following conditions:

• Product that is missing a component.
• Major failure of the product.
• Product is faulty.
• The product does not match the product image and description.
• Unacceptable quality of the product.

We may request the return of any affected product(s). Please ensure that more than 90% of the product remains, except if the product is damaged or broken.